Privacy policy

Last Updated: June 4, 2026

This Privacy Policy describes how Elysian Radiance LLC (“Elysian Radiance,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit or use ElysianRadiance.com, our online store, our email signup forms, our customer account features, our checkout, our social media pages, or any other online service that links to this Privacy Policy.

By using our website or providing information to us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the website or provide personal information to us.

This Privacy Policy applies to information collected online through our website and related online services. It may also apply to customer service, order, marketing, and business communications that relate to our website or online store. Third-party websites, platforms, payment processors, shipping providers, social media platforms, and other third-party services may have their own privacy policies.

1. Information We Collect

We collect information in several ways: directly from you, automatically when you use our website, and from third parties that help us operate our business.

A. Information You Provide to Us

Depending on how you interact with us, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Account username and password, if account registration is available
  • Order details and purchase history
  • Product preferences, wish lists, cart activity, or saved items
  • Customer service messages and inquiries
  • Reviews, survey responses, or promotional entries
  • Marketing preferences, including email or SMS signup preferences
  • Information you provide when signing up to be notified about our launch, products, offers, or updates
  • Any other information you choose to submit through forms, checkout, account pages, email, chat, social media, or customer support channels

If you make a purchase, payment information may be collected and processed by our payment processors or ecommerce platform providers. We do not intentionally store full credit card numbers on our own systems.

B. Information Collected Automatically

When you visit ElysianRadiance.com, we and our service providers may automatically collect certain information, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referring website
  • Pages viewed
  • Products viewed
  • Search activity on the site
  • Cart and checkout activity
  • Date and time of visit
  • Approximate location derived from IP address
  • Cookie identifiers and similar tracking identifiers
  • Website performance, error, and usage data

We use this information to operate the website, improve the shopping experience, understand customer interest, protect against fraud, troubleshoot errors, and support analytics and marketing.

C. Information From Third Parties

We may receive information from third-party service providers and platforms, such as:

  • Ecommerce platform providers, including Shopify
  • Payment processors
  • Shipping and fulfillment providers
  • Fraud prevention and security providers
  • Email and SMS marketing providers
  • Analytics providers
  • Advertising platforms
  • Social media platforms
  • Customer support tools
  • Business partners or vendors that help us provide products and services

2. How We Use Information

We may use personal information for the following purposes:

  • To operate, maintain, and improve our website and online store
  • To process orders, payments, refunds, exchanges, and returns
  • To provide products or services you request
  • To create and manage customer accounts
  • To communicate with you about orders, shipping, delivery, customer support, and account activity
  • To send launch notifications, newsletters, promotions, product updates, and marketing communications where permitted by law
  • To personalize your shopping experience
  • To understand customer preferences and improve our product offerings
  • To maintain shopping carts, wish lists, saved preferences, and account features
  • To conduct analytics and measure website performance
  • To prevent fraud, unauthorized transactions, abuse, security incidents, and misuse of our website
  • To comply with legal, tax, accounting, regulatory, and law enforcement obligations
  • To enforce our Terms of Service, policies, and agreements
  • To protect the rights, property, safety, and security of Elysian Radiance, our customers, and others
  • To evaluate or complete a business transaction, such as a merger, acquisition, financing, reorganization, or sale of assets

3. How We Share Information

We may share personal information with the following categories of recipients.

A. Service Providers

We may share information with companies that help us operate our business, including:

  • Website hosting and ecommerce platform providers
  • Payment processors
  • Shipping carriers and fulfillment providers
  • Fraud prevention providers
  • Customer support providers
  • Email, SMS, and marketing platforms
  • Analytics providers
  • Advertising and retargeting partners
  • Data storage and security vendors
  • Professional advisors, including lawyers, accountants, consultants, and insurers

These service providers may use personal information only as needed to provide services to us or as otherwise permitted by law.

B. Ecommerce and Payment Partners

Our store may be powered by Shopify or similar ecommerce providers. These providers may process personal information to support storefront hosting, checkout, payment processing, order management, fraud prevention, analytics, and related ecommerce services.

Payment card information is generally processed directly by payment processors and payment networks. We recommend that you do not send credit card information or other sensitive payment details by email.

C. Advertising and Analytics Partners

We may use cookies, pixels, and similar technologies to understand how visitors use our website and to advertise products or services that may interest you. These technologies may allow third-party advertising or analytics partners to collect information about your activity on our website and other websites over time.

Depending on the tools we use, this activity may be considered “sharing” personal information or targeted advertising under certain privacy laws. See the “Cookies and Tracking Technologies” and “California Privacy Notice” sections below for more information.

D. Legal, Safety, and Compliance Purposes

We may disclose information when we believe disclosure is necessary or appropriate to:

  • Comply with applicable law, regulation, subpoena, court order, legal process, or government request
  • Cooperate with law enforcement or regulatory authorities
  • Prevent, investigate, or respond to fraud, security incidents, or illegal activity
  • Protect our rights, property, and business interests
  • Protect the safety, rights, and property of customers, website visitors, and others
  • Enforce our Terms of Service or other agreements

E. Business Transfers

If Elysian Radiance is involved in a merger, acquisition, financing, bankruptcy, reorganization, sale of business assets, or similar transaction, personal information may be disclosed or transferred as part of that transaction.

4. Cookies, Pixels, and Tracking Technologies

We and our service providers may use cookies, web beacons, pixels, tags, software development kits, local storage, and similar technologies.

A cookie is a small file stored on your browser or device. A pixel or web beacon is a small piece of code or image that helps measure activity, such as whether a page was viewed or an email was opened.

We may use these technologies to:

  • Keep items in your shopping cart
  • Remember your preferences
  • Help you sign in to your account
  • Understand how visitors use the website
  • Measure marketing and email performance
  • Improve website design and product offerings
  • Detect fraud or security issues
  • Deliver or measure advertising

You can usually adjust your browser settings to refuse or delete cookies. Some parts of the website may not work properly if cookies are disabled. Where required, we may provide a cookie banner, preference center, or other tools to manage cookie choices.

Do Not Track and Global Privacy Control

Some browsers offer “Do Not Track” signals. Because there is no uniform industry standard for responding to Do Not Track signals, our website may not respond to them.

Where required by applicable law, we will honor legally recognized opt-out preference signals, such as Global Privacy Control, for applicable browser or device sessions.

5. Online Account Registration

If we offer customer accounts, you may be able to create an account to make shopping faster, view order history, save addresses, or manage preferences.

You are responsible for maintaining the confidentiality of your account login information. If you use a public or shared computer, we recommend logging out after each session. Please contact us promptly if you believe your account has been accessed without authorization.

6. Marketing Emails and SMS Messages

You may receive promotional emails from us if you sign up for our email list, request launch notifications, make a purchase where marketing is permitted, or otherwise consent to receive communications.

You can unsubscribe from marketing emails by clicking the “unsubscribe” link in our emails or by contacting us. Even if you unsubscribe from promotional emails, we may still send non-promotional messages, such as order confirmations, shipping updates, account notices, security alerts, and customer service communications.

If we offer SMS/text message marketing, we will provide required consent and opt-out instructions. You may be able to opt out of promotional text messages by replying “STOP” or following the instructions provided in the message.

7. Security

We use reasonable physical, administrative, and technical safeguards designed to protect personal information. These safeguards may include encryption, access controls, secure servers, password protection, fraud prevention tools, and other security measures.

No website, payment method, database, email transmission, or online system is completely secure. We cannot guarantee absolute security. Please do not send credit card numbers, passwords, or other sensitive information through unencrypted email.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide services, process orders, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.

Retention periods may vary depending on the type of information, the reason it was collected, legal requirements, and our business needs.

9. Your Choices

Depending on where you live and how you interact with us, you may have certain choices regarding your personal information.

You may:

  • Update account information by logging into your account, if accounts are available
  • Unsubscribe from promotional emails
  • Opt out of promotional SMS messages, if applicable
  • Adjust cookie settings through your browser or cookie preference tools
  • Request access to certain personal information
  • Request correction of inaccurate personal information
  • Request deletion of certain personal information
  • Request that we stop selling or sharing personal information, where applicable
  • Contact us with privacy questions or requests

To submit a privacy request, please contact us using the information in the “Contact Us” section below.

We may need to verify your identity before processing certain requests. We may deny or limit requests where permitted by law, including where information is needed to complete a transaction, detect security incidents, comply with legal obligations, or maintain business records.

10. California Privacy Notice

This section applies to California residents and supplements the rest of this Privacy Policy.

California privacy laws may provide California residents with specific rights regarding personal information. Some rights apply only to businesses that meet certain legal thresholds. Even where the California Consumer Privacy Act, as amended by the California Privacy Rights Act, does not legally apply to us, we may choose to honor certain privacy requests as a courtesy where reasonably feasible.

A. Categories of Personal Information We May Collect

In the past 12 months, we may have collected the following categories of personal information:

Category Examples
Identifiers Name, email address, phone number, billing address, shipping address, IP address, account identifiers
Customer Records Information Contact information, payment-related information, order information, customer service records
Commercial Information Products viewed, products purchased, cart activity, order history, preferences
Internet or Network Activity Browser type, device information, pages viewed, referring pages, site interactions, cookie identifiers
Geolocation Information Approximate location based on IP address
Audio, Electronic, or Similar Information Customer service communications, if you contact us through channels that store messages
Inferences Preferences or interests inferred from shopping activity, browsing activity, or marketing interactions
Sensitive Personal Information Account login credentials, if customer accounts are available; payment information processed by payment providers; other information only if voluntarily provided or required for a transaction

We do not intentionally collect sensitive personal information for the purpose of inferring characteristics about you.

B. Sources of Personal Information

We may collect personal information from:

  • You directly
  • Your device or browser
  • Cookies and tracking technologies
  • Ecommerce platform providers
  • Payment processors
  • Shipping and fulfillment providers
  • Marketing and analytics providers
  • Fraud prevention providers
  • Social media platforms
  • Customer support tools

C. Purposes for Collecting Personal Information

We may collect, use, or disclose personal information for:

  • Order processing and fulfillment
  • Payment processing
  • Shipping and delivery
  • Account creation and management
  • Customer service
  • Website operation and improvement
  • Marketing and advertising
  • Analytics and personalization
  • Security and fraud prevention
  • Legal and regulatory compliance
  • Business transfers and corporate transactions

D. Categories of Personal Information Disclosed for Business Purposes

We may disclose the following categories of personal information for business purposes:

  • Identifiers
  • Customer records information
  • Commercial information
  • Internet or network activity
  • Approximate geolocation information
  • Customer service communications
  • Inferences

We may disclose this information to service providers, contractors, ecommerce providers, payment processors, shipping providers, marketing providers, analytics providers, fraud prevention vendors, professional advisors, and legal or regulatory authorities.

E. Sale or Sharing of Personal Information

We do not sell personal information for money.

However, some privacy laws define “sale” or “sharing” broadly. If we use advertising cookies, pixels, retargeting tools, or similar technologies, we may be considered to “share” certain personal information with advertising partners for cross-context behavioral advertising.

The categories of personal information that may be shared for advertising purposes include:

  • Identifiers, such as cookie identifiers, IP address, or device identifiers
  • Internet or network activity, such as pages viewed and interactions with our website
  • Commercial information, such as products viewed or added to cart

You may opt out of the sale or sharing of personal information by using our cookie preference tools, legally recognized opt-out preference signals where required, or by contacting us.

Do Not Sell or Share My Personal Information: email us at info@elysianradiance.com

F. Your California Privacy Rights

Subject to applicable law and verification, California residents may have the right to:

  1. Know/Access: Request that we disclose the categories and specific pieces of personal information we collected about you.
  2. Delete: Request that we delete personal information we collected from you, subject to legal exceptions.
  3. Correct: Request that we correct inaccurate personal information.
  4. Opt Out of Sale or Sharing: Request that we do not sell or share personal information.
  5. Limit Use of Sensitive Personal Information: Request that we limit the use or disclosure of sensitive personal information where required by law.
  6. Non-Discrimination: Exercise privacy rights without unlawful discrimination.

G. How to Submit a California Privacy Request

To submit a California privacy request, contact us at:

Email: info@elysianradiance.com

We may request information to verify your identity before responding. If you use an authorized agent, we may require proof that the agent is authorized to act on your behalf and may also require you to verify your identity directly with us.

H. Financial Incentives

We may offer discounts, rewards, promotions, loyalty programs, early access, giveaways, or similar benefits. If a program is considered a “financial incentive” under California law, we will provide any required notice at or before the time you enroll. You may opt out of such programs at any time according to the program terms.

11. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

We do not knowingly sell or share personal information of consumers under 16 years of age. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

12. Third-Party Links and Social Media

Our website may link to third-party websites, apps, payment services, social media platforms, or other online services. We are not responsible for the privacy practices, security, or content of those third-party services.

Your interactions with social media platforms, payment providers, shipping providers, or other third-party services are governed by those parties’ privacy policies and terms.

13. International Visitors

Elysian Radiance LLC is based in California, United States. If you access our website from outside the United States, your information may be processed in the United States or other countries where our service providers operate.

By using our website or providing information to us, you understand that your information may be transferred to, stored in, or processed in countries that may have privacy laws different from those in your jurisdiction.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations.

When we update the Privacy Policy, we will revise the “Last Updated” date above. If we make material changes, we may provide additional notice, such as by posting a notice on our website or contacting you where appropriate.

Your continued use of the website after an updated Privacy Policy is posted means you acknowledge the updated policy.

15. Contact Us

For questions about this Privacy Policy or our privacy practices, please contact us:

Elysian Radiance LLC
California, United States
Email: info@elysianradiance.com
Website: ElysianRadiance.com